About Nationwide

Founded in 1993, Nationwide Hospitality Inc. (NHI) has always made customer service its first priority. NHI set out to develop a leading airline service company by filling the needs of distressed passengers. From the beginning, the company's mission was to develop a distress program by establishing on-site support to assist the airlines' operational teams with their passenger hotel needs.

By working intimately with both airline personnel and hotel properties, NHI was successful in identifying and formulating a more efficient operations program for servicing distressed passengers.

Understanding the inconvenience and hassle of airline travel difficulties, NHI immediately incorporated the following aspects into its airline passenger distress operations:

• Hotel accommodations are already in place before distress situations occur.
• Passengers are proactively handled at first point of contact.
• Immediate information on distress conditions is provided.

Having always been highly customer-focused, NHI quickly became a recognized industry leader. In the past several years, the company has grown and differentiated itself by staffing personnel in each of its active cities. From its initial operations in Chicago, for example, NHI has steadily grown to over 20 cities across the country, with operations in each of the three busiest airports. Initially beginning with American Airlines, NHI now works with over 20 airlines, including Northwest, WestJet, Delta, and Continental.

Today, NHI stands ready to meet the needs of airline employees and passengers by providing a full-service hotel lodging solution, individually designed and customized, to meet the needs of each of our travel partners.