Nationwide Services

"In 17 years of ‘Distress Operations' I continue to be humbled each time that phone rings. I realize that the airline has choices as to which provider to call, yet they instills the trust of that inconvenienced passenger, and more importantly their own reputation to handle the situation efficiently and effectively to Nationwide Hospitality Inc.
I can not think of anything more rewarding or gratifying than that."

Ted Scislowski
President
Nationwide Hospitality Inc.

Distressed Passengers

Distress or inconvenience are words that immediately bring to mind a negative experience. Nationwide through the collaboration of technology driven processes, strong and effective vendor and hotel relationships, and at times out of the box strategies, turned IROP into an opportunity to earn a customer's loyalty for life. In the end if all aspects of the distressed operation are handled smoothly, your customer will remember that in times of need your airline had their and their loved one's best interest as their main objective.

Nationwide Hospitality has been the leader in managing IROP operations for the last 17 years. Through its operations nationwide and recently in Australia, over 1.5 million rooms were allocated to a distress passengers, and providing our services to over 56 airlines. This consistency stems from the desire of each member of the IROP team to constantly improve the existing process, to find a better delivery channel, and above all a suitable resolution to the inconvenienced passenger. This is all done without losing the focus on providing a cost efficient solution for the airline. Here are a few key components:

Technology Based Operations: managed via our proprietary state-of-the-art platform, allowing our agents to see and react to distress situation across US, Canada, and Australia.
Proactive Daily Room Blocks: utilizing proven strategies to provide an adequate inventory of rooms to deal with a distress situation quickly and effectively.
Negotiating Rates: NHI's multi-divisional combined spend of over 3 million rooms annually gives the airline an unprecedented leverage in negotiating industry lowest rates.
Dedicated Account Manger: To oversee all phases of your operation, and act as a liason providing opportunities to improve and streamline processes that further promote cost efficiency.
Emergency Response Program: As the Industry leading provider worldwide NHI will proactively develop and finalize a cohesive emergency response program in the event of accident or catastrophe.
24/7 Call Center: Experienced agents providing a wealth of experience to assure the distress situation is dealt with quickly and effectively.
Accounting: State of the art fully automated comprehensive accounting system, inclusive of auditing and reconciliation procedures to ensure cost efficient spend allocation.
Reporting: Providing historical, aggregate and analytical reports which not only pinpoint immediate cost saving opportunity, but also manage overall quality of service provided.

The ultimate goal in Distress operations is to turn it into a controlled situation for the passenger, transport them to a comfortable room as quickly and effortlessly as possible. In the end what they will remember is that you the airline were there to help in a time of their despair, and that translates to loyalty to your airline.